Terms of Service
Last Updated: November 15, 2023
Welcome to AstroAlpha Cuisine! These Terms of Service govern your use of our website and meal kit delivery service. Please read these terms carefully before placing an order or using our services.
Agreement to Terms
By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.
Eligibility
You must be at least 16 years old to use our services. If you are under 18, you may only use our services with the involvement of a parent or guardian. By using our services, you represent that you have the legal capacity to enter into a binding agreement.
Account Registration
To place orders and access certain features of our service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Subscription Service
Meal Kit Deliveries
AstroAlpha Cuisine operates as a subscription service. When you sign up, you will receive weekly deliveries of meal kits according to your selected plan. You can modify your meal selections, skip weeks, or cancel your subscription at any time before the weekly cutoff.
Billing and Payment
We charge your payment method on a weekly basis for each upcoming delivery. Prices are subject to change with reasonable notice. You are responsible for providing current, complete, and accurate payment information.
Modification and Cancellation
You can modify your subscription, skip deliveries, or cancel your subscription at any time through your account settings. Changes must be made before the weekly cutoff (Thursday at 11:59 PM EST) to affect the upcoming delivery.
Delivery
Delivery Areas
We currently deliver to most addresses within Canada. Delivery availability may vary based on your location. We are continuously expanding our delivery areas.
Delivery Issues
If you encounter any issues with your delivery, such as missing or damaged items, please contact our customer service team within 24 hours of delivery. We will work to resolve the issue promptly, which may include refunds or credits for affected items.
Returns and Refunds
Due to the perishable nature of our products, we generally do not accept returns. If you are dissatisfied with any aspect of your order, please contact us within 24 hours of delivery, and we will work to address your concerns.
Intellectual Property
All content on our website, including text, graphics, logos, images, recipes, and software, is the property of AstroAlpha Cuisine or our licensors and is protected by copyright and other intellectual property laws.
User Conduct
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with any other party's use of our services.
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, AstroAlpha Cuisine shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
Indemnification
You agree to indemnify and hold harmless AstroAlpha Cuisine and its affiliates, officers, agents, and employees from any claim or demand made by any third party due to or arising out of your use of our services, your violation of these terms, or your violation of any rights of another.
Termination
We may suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Dispute Resolution
Any disputes arising out of or relating to these terms or our services shall be resolved through binding arbitration in Toronto, Ontario, in accordance with the Canadian Arbitration Association rules.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
AstroAlpha Cuisine
1247 Dundas Street West
Toronto, ON M6J 1X7
Canada
Email: legal@astroalphaosiqtyjjca.media
Phone: +1 4376621420