Privacy Policy
Last Updated: November 15, 2023
At AstroAlpha Cuisine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meal kit delivery service.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register on our website, place an order, or communicate with our customer service team. This may include:
- Name and contact details (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Dietary preferences and restrictions
- Account credentials (username and password)
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activities, including:
- IP address and device identifiers
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Operating system information
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and delivering your meal kit orders
- Managing your account and subscription preferences
- Communicating with you about orders, promotions, and service updates
- Personalizing your experience and meal recommendations
- Improving our website, products, and services
- Detecting and preventing fraud or unauthorized activities
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist us in operating our website and delivering our services (e.g., payment processors, delivery partners)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of AstroAlpha Cuisine, our customers, or others
- In connection with a business transfer, such as a merger or acquisition
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server infrastructure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to correct inaccurate or incomplete information
- The right to delete your personal information
- The right to restrict or object to our processing of your information
- The right to data portability
- The right to withdraw consent at any time
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
International Data Transfers
As a Canadian company, we primarily process and store your information in Canada. However, in some cases, your information may be transferred to and processed in other countries. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AstroAlpha Cuisine
1247 Dundas Street West
Toronto, ON M6J 1X7
Canada
Email: privacy@astroalphaosiqtyjjca.media
Phone: +1 4376621420